The Original Mattress Factory
If you have an Original Mattress Factory store near you, consider it one good place to shop for quality mattresses. They have a good track record with their mattresses and customers, and a good warranty to match the quality construction and materials.
The Original Mattress Factory is not exactly that. The Cleveland, Ohio, based company was founded in 1992 by three veterans of The Ohio Mattress Company, which later became Sealy, Inc. Founder and President Ron Trzcinski set out to eliminate the wholesale middleman from the mattress distribution system, selling factory-direct to consumers online and through a network of more than 80 company stores in Minnesota, Ohio, Kentucky, Pennsylvania, Virginia, North Carolina, South Carolina, Georgia, and Florida. Today, The Original Mattress Factory has 11 factories manufacturing high-quality mattresses, box springs, bedding accessories, headboards and day beds, and even adjustable mattresses.
The Original Mattress Factory seems to be a highly reputable company. The Better Business Bureau of Ohio has received zero complaints concerning The Original Mattress Factory in the 36 months preceding this writing. That's a remarkably clean record, especially in the mattress industry where consumer expectations and disappointments are high. The company is very open to customers, even giving tours of its factories to would-be purchasers. During these tours, shoppers see exactly how a mattress is made, get to view cut-open samples, and actually meet the people who make their mattresses.
The limited warranty offered by The Original Mattress factory covers defects in materials and workmanship -- "other than cover". Proof of purchase is required and the warranty extends only to the original purchaser. A defective product will be replace or repaired, at the company's option, free of charge to the customer except for transportation charges. The company has a four-tier schedule of warranties, with various free-of-charge periods depending upon the type or product purchased. Warranty periods range from 1 to 12 years. A mattress that has been in use for five years, for example, would incur a charge equal to 50 percent of its retail price. The company claims that only "one in several thousand" customers ever resorts to a warranty claim.
The construction of The Original Mattress Factory mattresses is not unusual, except perhaps in its use of quality materials and assembly techniques. For example, most mattress makers do not use cotton in top-level padding because it is more expensive than alternatives and hidden from view, but The Original Mattress Factory uses cotton for durability and comfort. Handles are specially designed not to pull out so they can be used to turn and carry mattresses. The mattresses' coil springs are cushioned with polyurethane foam, hair pads, high loft polyester fibers, and other materials to insulate the springs and provide comfort. The knotted offset coil with 12-3/4 gauge wire and six turns sold in the higher end of The Original Mattress Factory's product range provides the ultimate in comfort and durability.
Prices are generally less than one would pay for brand-name mattresses and box springs elsewhere. For example, a twin mattress and box spring set runs $174 for the basic level to $709 for an ultra-firm orthopedic model.
The Original Mattress Factory even has its own line of headboards, footboards, and day beds. The company's stores also sell sheets, pillowcases and pillows, mattress pads, bed frames, rails, risers, and other bedding accessories.
All in all, The Original Mattress Factory seems to be a high-quality, fair price regional mattress maker.